Privacy Policy

1.1 Personal Information

We collect personal information that you voluntarily provide when using our services:

• Account Information: Name, email address, password
• Contact Information: Phone number, mailing address, country
• Order Information: Assignment details, academic level, subject, deadline, special instructions
• Payment Information: Processed securely through third-party payment providers (we do NOT store credit card details)
• Communication: Messages, emails, and chat conversations with our support team
• Uploaded Files: Documents, assignments, and materials you share for order completion

1.2 Automatically Collected Information

We automatically collect certain information when you visit our website:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent, referral source, click patterns
• Location Data: General geographic location based on IP address
• Cookies: See section 8 for detailed cookie information

We use your information for the following purposes:

• Service Delivery: To process and complete your assignment orders
• Communication: To send order updates, respond to inquiries, and provide customer support
• Payment Processing: To facilitate secure transactions
• Quality Assurance: To match you with qualified experts and ensure high-quality work
• Account Management: To create and maintain your account, track order history
• Security: To detect, prevent, and address fraud, security breaches, and technical issues
• Legal Compliance: To comply with applicable laws and regulations
• Improvement: To analyze website usage and improve our services
• Marketing: To send promotional offers and updates (you can opt-out anytime)

We process your personal data under the following legal bases:

• Consent: When you provide explicit consent (e.g., signing up, placing orders)
• Contract Performance: To fulfill our service agreement with you
• Legitimate Interests: To improve services, prevent fraud, and ensure security
• Legal Obligation: To comply with laws, regulations, and legal processes

You have the right to withdraw consent at any time, which will not affect the lawfulness of processing based on consent before withdrawal.

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Account Data: Retained while your account is active and for 2 years after account closure
• Order Data: Retained for 3 years for quality assurance and dispute resolution
• Payment Records: Retained for 7 years as required by financial regulations
• Marketing Data: Retained until you unsubscribe or request deletion
• Legal Obligations: Retained as required by applicable laws

After the retention period, we securely delete or anonymize your personal information.

We implement robust security measures to protect your personal information:

• Encryption: SSL/TLS 256-bit encryption for data transmission
• Secure Storage: Encrypted databases with restricted access
• Access Controls: Limited employee access on a need-to-know basis
• Authentication: Secure password requirements and authentication protocols
• Monitoring: Continuous security monitoring and threat detection
• Regular Audits: Periodic security assessments and penetration testing
• Payment Security: PCI-DSS compliant payment processing

In the unlikely event of a data breach, we will notify affected users within 72 hours as required by GDPR and applicable regulations.

We DO NOT sell, rent, or trade your personal information to third parties. We only share data in the following limited circumstances:

6.1 Service Providers

• Payment Processors: Secure payment gateways (PayPal, Stripe) for transaction processing
• Email Services: Email delivery providers for communications
• Cloud Storage: Secure cloud providers for data storage
• Analytics: Website analytics tools (Google Analytics) - anonymized data only

6.2 Expert Writers

We share only necessary order details with assigned expert writers (assignment requirements, deadline, subject). We do NOT share your payment information, full contact details, or unnecessary personal data with writers.

6.3 Legal Requirements

We may disclose your information if required by law, court order, subpoena, or to protect our rights, property, or safety.

Under GDPR, CCPA, and other privacy laws, you have the following rights:

• Right to Access: Request a copy of your personal data we hold
• Right to Rectification: Correct inaccurate or incomplete information
• Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for marketing or data processing
• Right to Lodge a Complaint: File a complaint with your local data protection authority

To exercise any of these rights, contact us at privacy@iassignmenthelp.com. We will respond within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

8.1 Types of Cookies

• Essential Cookies: Required for website functionality (login, shopping cart)
• Performance Cookies: Analyze website usage and performance
• Functional Cookies: Remember your preferences and settings
• Advertising Cookies: Deliver relevant ads (third-party cookies)

8.2 Cookie Management

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality. Most browsers allow you to:

• View and delete cookies
• Block third-party cookies
• Block all cookies
• Delete cookies when you close your browser

9. International Data Transfers

Your information may be transferred and stored on servers located outside your country of residence. We ensure appropriate safeguards are in place:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Adequacy decisions for countries with equivalent data protection
• Appropriate technical and organizational security measures

By using our services, you consent to the transfer of your information to countries that may have different data protection laws than your jurisdiction.

10. Children's Privacy

Our services are intended for students aged 16 and above. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately, and we will delete it.

For users aged 16-18, we recommend parental or guardian supervision when using our services.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on this page with a new "Last Updated" date
• Sending email notifications for material changes
• Displaying a prominent notice on our website

Your continued use of our services after changes indicates acceptance of the updated policy. We encourage you to review this policy periodically.

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: